Dial Cisco TAC Support Number to Get Effective Help

 

Cisco Systems Inc. is an American MNC specializing in developing and manufacturing networking and hardware, telecommunication, equipment, and other technology products and services. But while using any of their products or services, you might encounter problems and need to connect with their Technical Assistance Center or TAC. 

cisco tac support number


People might also want to check their TAC case status or want to know how to attach an email to a ticket. You can dial in the cisco tac support number and get technical assistance for any problems and queries regarding their services. Cisco provides 24/7 support services over the phone and online to its customers, distributors, resellers, and partners. 

 

Severity Levels for Cisco Support

There are four severity levels. They are as follows.

 

  • Severity 1 – It refers to those situations when the environment or network is down or there’s an important problem impacting business operations. Cisco provides 24/7 coverage till the issue is fixed.
  • Severity 2 – It refers to those situations in which functioning in a present environment or network is significantly degraded. Cisco support is committed to providing full-time resources during business hours for fixing the problem.
  • Severity 3 – It refers to a situation of impairment of the optional performance of your environment or network. Again, Cisco will provide you with the necessary resources during business hours for fixing the problem.
  • Severity 4 – It refers to the situation when information is needed on particular Cisco product abilities, configuration, or installation. There’s not much effect on your business operation. 

 

How to Contact Cisco TAC Support for Different Severity Levels

If your problem falls in severity levels 1 and 2, you should contact Cisco TAC support number at 800-533-2447. Choose ‘Option 1’ to access Live Customer Hand-off to an engineer of Cisco. To request assistance, check that you have the following.

 

  • Your cisco.com ID and contact details.
  • Expected severity level.
  • Preferred method of contact.
  • GEMSS contract # 204233836
  • Device or equipment serial number.
  • Summary of your issue
  • Website information
  • The troubleshooting techniques you have tried.

 

You can initiate service requests for severity levels 3 and 4 through this online tool. 

Other Ways to Contact Cisco Customer Support

There are also other mediums to connect with Cisco customer service. They are given below.

 

  • Cisco Support Community – Go to https://community.cisco.com/t5/technology-and-support/ct-p/technology-support?profile.language=en. Here you can ask questions and get answers to them.
  • Follow the page of Cisco Support on Twitter – Head over to https://twitter.com/cisco_support. 
  • Follow Cisco Support on Facebook – Follow them by the name @CiscoSupportCommunity on Facebook. 
  • Follow Cisco Support YouTube channel – Go to their channel where you can watch their expert sessions. 

 

You can find the Cisco TAC support number for your specific region by visiting their Worldwide Support Contact page. 

 

Final Words 

Now you can get valuable assistance with your Cisco products by dialing the correct Cisco TAC support number for your country. You can also visit their social media channels and post your questions on their community page. It will help you gain valuable insights. 

 

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